1. CONTRACT

This contract is for short term holiday rentals and is between Anthony & Yvonne Miles (the owners of Vines Cross Farm Holiday Lodges) and the guest. This contract will be entered into upon confirmation of a booking, either in writing or by email.

2. BOOKINGS AND PAYMENT

A non-refundable deposit of 25% of the cost of the rental is required to secure a booking. The booking will be confirmed in writing or by email. The balance is due 6 weeks before the start of the rental along with a refundable Damage & Good Housekeeping Deposit of £150. We accept payment by bank transfer or cheque. No payment reminder will be sent. Bookings made within 6 weeks of arrival will be charged in full. The security deposit will be returned within 10 working days of departure, following a satisfactory inspection of the rental property.

3. CANCELLATIONS

Cancellations made within 6 weeks of arrival are non-refundable unless we are able to secure a new booking for the period. If a new booking is made for the whole period all monies will be refunded less the 25% deposit. If a new booking is made for only part of the period, a refund will be made equal to the money paid less the rental for the period which is not let and less the 25% deposit. If the property is not re-let than no refund will be made.

4. CHANGES OF DATE

If the guest wishes to change the date of the booking after confirmation has been sent, they may do so provided that (a) the new dates are available (b) extra fees are paid if the new dates fall into a higher price band.

5. PERIOD OF HIRE

Holiday rentals commence at 3pm on the day of arrival and terminate at 10am on the day of departure. Minimum lengths of stay apply to certain date periods and are clearly shown in the pricing schedule.

6. USE OF THE PROPERTY

The number of people occupying the property must not exceed the maximum number stipulated on the website. The property will be used for personal and domestic purposed only. The property must not be used for any business purposes without written consent of the owner. The right is reserved to refuse entry to the entire party if this condition is not observed. Day guests are only allowed at the property with prior consent of the owner and must leave by 10pm. In fairness to other lodge guests, we do not permit large groups of day guests for parties or BBQs. Our lodges are non-smoking properties and smoking is not permitted in the lodge, in the garden area or anywhere on the farm.

7. CARE OF THE PROPERTY

The guest must take all reasonable and proper care of the property and its furniture, pictures, fittings and effects. The property must be left clean upon departure, with appliances cleaned, floors vacuumed or swept and surfaces wiped. The property must be left in the same state of repair and condition at the end of the rental period as at the beginning. The Client is legally bound to reimburse the owner for replacement, repair or extra cleaning costs.

8. PETS

No dogs or other pets are permitted, unless with the prior consent of the owners. Dogs will only be permitted in Bramble Lodge. If permission is given to bring a dog, it must be kept on a lead at all times when outside the lodge due the open nature of our fencing and to avoid livestock worrying. Dogs must not be left unattended in the lodge.

9. RIGHT OF ENTRY

The Owner shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance or in case of emergency.

10. LIABILITY

The Owner shall not be liable to the Client or third parties for any accident, damage, loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental. No term of the contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the Contract. If a property that the Client has booked becomes unavailable or unusable for some reason, then the Owner’s obligation will be to (a) provide a suitable alternative property, or failing which (b) to return to the Client the appropriate monies paid for that property.

11. COMPLAINTS

If there is any cause for complaint during the occupation of the property, it must be notified promptly and if requested by the owner, confirmed in writing.

12. CANCELLATION INSURANCE

Cancellation insurance is not included in the booking therefore we highly recommend that you make arrangements for your own cover. We cannot be held liable if any circumstances beyond our control, for example bad weather, spoil your holiday.

13. WiFi

Due to our rural location WiFi speed or access is not guaranteed. The free connection is ideal for emails and general surfing of the web. However, it is not meant for high bandwidth activities e.g. film downloads, online gaming, accessing YouTube or iPlayer.